We recently were on vacation in Durango, Colorado when our transmission overheated on the second day of our vacation. We first contacted the local chevy dealership and were told they couldn't get to us until Thursday or Friday. Knowing we planned on leaving by Friday we knew this couldn't work so we begun trying to call around finding someone that could get to us quicker. The Napa store recommended Dana Lashbrooke and Animas Automotive. Were we lucky with this recommendation! Not only did Dana realize how desparate we were to have the vehicle fixed quickly but spent several minutes calling around town trying to find the best deal on a rental car for our family. Then he took my husband all the way across town to pick up the rental car. Dana had his team get right on our vehicle and had it repaired in TWO days! And as a final wow for my husband and I, Dana was willing to take an out of town check so that we were able to continue to use our cash on vacation. If Dana treats out of towners this well, knowing he will probably never recieve additional business from us, I can only imagine how good he is to his regular customers. I just wanted the association to know what great service we recieved from one of it's members.
-
Roberta Morgan
Quality Care Automotive is the ATRA member that I chose to diagnose and repair my vehicle. “Quality Care” definitely belongs in the name of Greg Muth’s business. Based on this single experience, I will be one of his lifelong customers and I will be referring others to his business.
-
Julia Hadas - Selma, TX
Thank you for sharing your transmission knowledge with myself and others. I will highly recommend this site to my friends and family.
-
Mike Parker - Bellows Falls, VT
Robert Hawkins at Nationwide Transmissions & Auto Repair in Albuquerque, NM know how to run a business and know how keep their customers happy, I will always bring my vehicles here and will refer to all who will listen.
-
Eric Sanchez - Rio Rancho, NM
My wife and I were traveling out of the country; we live in the United States, when our truck broke down in Nanaimo, BC Canada. We spotted a transmission repair shop and pulled into the lot looking for a number to contact somebody. It was Sunday evening, most of the businesses were closed and we were pretty stressed out. As I was looking around the business a vehicle pulled onto the premises and this is when I met John Russell. John did not know me, it was late Sunday evening, but he took the time to look at our vehicle and let us know that it was not a good idea to try and drive our truck and camper any further.
The next morning he made arrangements with the company who originally rebuilt the transmission to allow Aalltech Transmission to provide the warranty work. I had to originate the call to the shop that would be covering the warranty but from there on he did all the legwork. I felt very well taken care of by John and really appreciated his honesty in letting us know what each step of the process was.
We were on vacation that week and were on our way to visit my wife’s family; I asked John if he could recommend a rental agency. He then informed us that he had a van that we could use while the truck was being fixed. This was someone who I had just met for the first time a little over 12 hours ago who was wanting us to use his van so that we could continue on with our vacation.
In my professional life I am a mechanic for Coca Cola and I recognize quality work when I see it. The crew that he has working for him takes pride in doing the job right.
In all of my dealing with John he was courteous, honest, and professional. I would not hesitate to recommend him to anybody I know.
-
Barry and Darlene Stroyan - Everett, WA
On Easter weekend of this year my family and friends were on our way south of Salt Lake City, Utah for a camping trip when the transmission in my Chevrolet pickup quit operating properly. We made it to Price, Utah and were told by the first two transmission shops we called that they could not help. Then we called Transmission Express and the man I talked to, Jim, agreed to help.
This was a stressful situation that looked bad at best, however, Jim went out of his way to help out, even trying to get a rental vehicle for us. I noticed the shop was affiliated with ATRA and was so impressed with their help that I vowed to write a letter of recommendation for Jim and the ATRA Transmission Express shop in Price, Utah.
Jim fixed my transmission in two days and turned a bad situation into a good weekend. I did not get his last name, but Jim did a great job, and because of his professionalism and I will always look for the ATRA logo for any future service.
-
Don Neff - Salt Lake City, UT