Golden Rule Warranty Procedures

1. VERIFY THE WARRANTY IS VALID:   A valid warranty printed on the official Golden Rule Warranty Certificate must be verified to ensure the transmission will be repaired under the terms of the Golden Rule Warranty Program.  ATRA will guarantee payment between members, when all terms of the Golden Rule procedures have been observed, and ONLY when the official Golden Rule Warranty certificate has been issued.  NOTE:  If a Golden Rule Warranty certificate was not issued to the customer, then the customer does not have a Golden Rule Warranty and the repairing shop is not obligated to make the repairs under the terms of the Golden Rule Warranty Procedures. 

2. VERIFY MEMBERSHIP IS CURRENT:  You can verify the current Rebuilder membership status of the original warrantor Member shop using the "Shop Finder".  This is the best way to verify membership of an ATRA Shop as the information is always updated live from the ATRA membership database and it is available 24/7.  You can also verify the membership by calling ATRA at (805) 604-2000 between the hours of 7:00 am and 3:30 pm PST.  NOTE:  Be sure to reference only Rebuilder Members on the website.  Technical Subscribers do not participate in the Golden Rule Warranty Program.

3. CALL ATRA:  ATRA will assist with the Golden Rule process and contact the original warrantor Member shop on your behalf. 

4. DIAGNOSIS: An ATRA Technician will contact you to determine the diagnosis of the vehicle. Is it a Major or a Minor problem? A Major is described as a repair that is internal/electrical that would require more then one hour to diagnose (i.e. internal damage, electrical failures, etc.). A Minor repair is described as a repair that would take less then one hour (i.e. and external leak, pan gasket, extension housing gasket, etc.) Do not remove the transmission until instructed by the ATRA Technician. They will also discuss the tests to be completed and parts needed. 

5. GET APPROVAL: Complete the Estimator Worksheet according to the Pricing section of these procedure and fax to ATRA. ATRA will approve the worksheet and will contact the original warrantor Member shop for authorization. 

6. GET AUTHORIZATION: ATRA will send an Estimator Worksheet to original warrantor Member shop for authorization. If shop accepts the repairs as stated on the worksheet, the original warrantor Member shop will sign and date the Estimator Worksheet and fax to ATRA within 24 hours. If the repairs are contested, contact ATRA for resolution. NOTE:  ATRA has an independent inspection service to assist with dispute resolution. (Additional fees may apply)

7. REPAIR:  Make the necessary repairs as described on the signed ATRA Estimator Worksheet.

8. AFTER THE REPAIR: Repairing Member shop contacts ATRA after the repair in made and has made arrangements for the vehicle to be picked up by the customer. Fax over all documents for ATRA records.

9. REPORT TO SHOP #1: ATRA will fax all documents over to original warrantor Member shop for their records.

10. PAYMENT TRANSACTION: The repairing Member shop shall then invoice the original warrantor Member shop.  Payment must be made by credit card, bank draft or check within five (5) days of the completed repairs. 

11. VEHICLE DELIVERY: Repairing Member shop will acquire the driver's signature and release the care with no charges to the customer.  

12. GUARANTEE: The repairing Member shop shall warranty the quality of the work performed to the original warrantor Member shop for 30 days, up to the amount charged for the repair.  After this 30-day period, the original warrantor Member shop is responsible for any warranty time that exists through the remainder of the terms on the warranty.

13. SURVEY: ATRA contacts both Member shops checking for verification, completion and satisfaction.

Additional Golden Rule Warranty Information

CUSTOMER NOTICE: It is recommended that the operation of this transmission is checked by the original warrantor shop within 15 days after the installation. Failure to comply with the 15-day recheck may be grounds to void this warranty.  This is to clarify that you have explained the need for the recheck, and that the customer understands its importance, the ATRA Board of Directors recommend that you circle the clause and have the customer sign and date that portion of the warranty certificate. NOTE:  The vehicle’s odometer must be working properly to keep this warranty in force.

GOOD GUY ATTITUDE: Never “bad-mouth” another member. If a problem occurs, contact the original warrantor shop or the ATRA International Business Office.  Never discuss problems with the customer or state something that was done wrong.  You may tell the customer that you fixed defective parts. If you believe that the original job was not built to ATRA minimum standards, CALL ATRA RIGHT AWAY!

If you have any questions or concerns about warranties, please call Membership Services at (805) 604-2000 between 7:00am and 3:30pm (PST).